Delivery & Returns


Deliveries can be made to the UK, Northern Ireland, BFPO addresses and most international countries (read below to see if we deliver to your country).
Unfortunately we are unable to deliver any orders to PO Boxes.
FREE UK Delivery on orders over £20!

We offer tracked delivery on all orders.
Our standard deliveries are made by Royal Mail and use a tracked service.
Your items will be delivered 3-5 working days after dispatch.
A working day is Monday to Friday except Bank Holidays.

Next Day UK Delivery (Royal Mail Tracked 24 - £3.99)

Order by 10pm Monday to Friday and 4pm Saturday for next day UK delivery and your item will arrive the next working day.
Any orders received after this time will be dispatched the next working day.
A working day is Monday to Saturday except Bank Holidays.
We now offer FREE Next Day UK Delivery on orders over £60.00.
*Please note branded items are only available via standard delivery.

£5.00 for all international orders under £50.

Please be aware that due to the United Kingdom's withdrawal from the EU, customs and duties may apply on your order to international locations. These will be payable at delivery.

We aim to deliver to as many countries as possible, but unfortunately we are unable
to deliver to the following countries and areas in the section below..

Africa, Middle East, Chile, Colombia, Brunei Darussalam, Cambodia, Indonesia, Laos, Philippines, Vietnam, Anguilla, Antigua and Barbuda, Aruba, Barbados, Dominica, Haiti, Puerto Rico, Saint Kitts-Nevis, Saint Lucia, American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Mexico, Afghanistan, Armenia, Azerbaijan Republic, Bhutan, India, Kyrgyzstan, Pakistan, Tajikistan, Turkmenistan and Thailand.

All International orders are delivered by Royal Mail Airmail.
* Delivery transit time given by Royal Mail based on deliveries to major cities.
** Delivery to select postcodes may take longer.

Update: From the 1st March 2020, we have now extended our returns window to 60 days. Orders placed before the 1st March 2020 are still applicable to our previous 30 day returns policy.

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 60 days of the date shown on your dispatch note.

At this time homeware, shoes and accessories bought online cannot be returned in store.

Any products you would like to return must be in the same physical state as when they were purchased. For hygiene reasons Face Masks, Lingerie, Pierced Earrings, Hats, Giftcards and Fascinators are non-returnable. Your consumer statutory rights are not affected.

Please note - Your delivery note will be required as proof of purchase.

While we’re sure you’ll love your new wardrobe companions, we understand that sometimes you might have second thoughts. To make a return for a refund, you’ll need to follow the instructions below

  • A. UK Royal Mail, Return your item using one of the prepaid return labels on your delivery note. The item must be in its original condition with all tags attached and returned within 60 days of receiving your order. £3 will be deducted from your refund to cover postage.

  • B. International Returns, Return your item in its original condition with all tags attached within 60 days of receiving your order. You’ll need to pay the returns postage and for safety, we would recommend you use a recorded delivery service and keep proof of postage. Your parcel is your responsibility until it reaches us and we cannot accept liability for goods that get lost or damaged in transit back to us.

  • C. Return to store, You can return items to a Roman standalone store in their original condition with all tags attached, along with your proof of purchase within 60 days of receiving your order. We will offer you an exchange or the value of the returns onto a Roman Gift Card excluding any discounts and delivery charge. Please note all non Roman brand items must be returned by post or using the labels provided on your delivery note as they cannot be returned in store.

We try to process returns as quickly as possible, but it can take up to 21 days when we're very busy. Over the last season we have brought down the average time it takes to process a return. We will continue to try and reduce it this season.