Delivery & Returns

UK Delivery Options

Standard Delivery
Free
3-5 working days

Next Day Delivery
£3.99
Free on orders over £60
Next working day if ordered before 11pm

Our UK delivery options include Northern Ireland, the Channel Islands, the Isle of Man and BFPO addresses. All UK deliveries are fulfilled by Royal Mail using a tracked service.

For our next day delivery option, your items will arrive the next working day if ordered before 11pm; any orders received after this time will be despatched the next working day.

Unfortunately, we are unable to guarantee delivery to PO Boxes.

International Delivery Options

International Delivery
£5.00
Free on orders over £50
Up to 2 weeks

Please be aware that due to the UK’s withdrawal from the EU, customs and duty fees may apply on your order. These will be payable upon delivery.

All international deliveries are fulfilled by Royal Mail international services. Delivery transit times given by Royal Mail are based on deliveries to major cities, and deliveries to select/remote areas may take longer.

We aim to deliver to as many countries as possible, however we are unable to deliver to the following countries and areas:

Afghanistan, Africa, American Samoa, Anguilla, Antigua and Barbuda, Armenia, Aruba, Azerbaijan Republic, Barbados, Bhutan, Brunei Darussalam, Cambodia, Chile, Colombia, Cook Islands, Dominica, Fiji, French Polynesia, Guam, Haiti, Kiribati, Kyrgyzstan, Laos, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Tajikistan and Turkmenistan.

How to Change Your Delivery Address

Please contact us if you need to change the delivery address for an order you have placed. On our contact form, select ‘Wrong Delivery Address’ as the subject for your enquiry and we will respond within 24 hours. However, please be aware that we may not be able to change your delivery address in all instances if your order is already being processed.

How to Track Your Order

All UK deliveries are fulfilled by Royal Mail using a tracked service. When your order is despatched, you will receive a tracking number and a link to Royal Mail’s Track and Trace service in your despatch confirmation email, which will allow you to track your order’s progress.

If you can’t find your tracking number, please contact us and we will be able to track your order.

Unfortunately, we are unable to provide tracking information for international orders once they have left the UK.

If You Won’t Be in for Your Delivery

If you aren’t in for your delivery, your courier should leave instructions on what to do next.

If you didn’t receive instructions from your courier, please check the tracking information provided for an update or to rearrange delivery. If you do not have tracking information, please contact us for assistance in tracking your order.

If Your Order Hasn’t Arrived Yet

We aim to despatch your order as quickly as possible, however we may occasionally experience delays due to high demand. Please check your order details within your account for more details if you are registered, or contact us for further information.

If you have received confirmation that your order has been despatched, please refer to the How to Track Your Order section to see the status of your order. If your delivery is taking longer than the stated delivery time, please contact us for further assistance.

Returns for UK Online Purchases

We hope that you love everything you buy from us. However, if this is not the case, we promise to refund or exchange any item you are unhappy with—provided you return it to us in a saleable condition, with all tags attached, within 60 days of the date shown on your despatch note. Your items can be returned by post, or by taking them to a Roman store.

Please note that certain categories of products cannot be returned. See our Non-Returnable Items section below for further information.

How to Return Your Items by Post for a Refund or Free Exchange

To return your items by post, you can use the pre-paid return label on your despatch note. Securely re-package your items in the bag we delivered them in (making sure to include your despatch note with completed returns information inside it) and attach the pre-paid return label to the package, over the top of the original delivery label. You can then take your items to your nearest Royal Mail post office. We will offer you a free exchange for your items, or refund you on the original method of payment for your order.

Please note that when returning items for a refund which are not faulty, a £3 fee will be deducted from your return to cover postage costs. Unlike other online retailers, we offer free UK delivery 365 days a year with no minimum spend and also offer free size exchanges or a free return if item is faulty on all orders. You are able to purchase from us without ever having to pay for delivery, and return as many items from as many orders as you like, for the single cost of £3 deducted from a single order’s refund.

How to Return Your Items to a Store

To return your items to a store, simply bring your items (along with proof of purchase) to your nearest Roman store, within 60 days of the date shown on your despatch note. We will offer you a free exchange for your items, or refund you on a gift card.

Please note that only Roman stores are able to provide in-store returns for online purchases; Roman retail concessions are unable to provide returns services for online purchases. If you are unsure whether you can return your items to a Roman store, please contact the store using the details found on our store locator page.

We are also unable to provide in-store returns for online purchases which were paid for using Klarna; these must be returned by post.

Unfortunately, we can only reimburse the value of your return onto a gift card for online purchases which are returned to a store; we are unable to provide cash refunds.

Returns for International Online Purchases

We hope that you love everything you buy from us. However, if this is not the case, we promise to refund any item you are unhappy with—provided you return it to us in a saleable condition, with all tags attached, within 60 days of your order being despatched. In most circumstances, we will refund you on the original method of payment for your order.

You’ll need to pay for any postage fees for your return, and we strongly recommend you use a recorded delivery service and keep proof of postage. Your parcel is your responsibility until it reaches us, and we cannot accept liability for goods that get lost or damaged in transit back to us.

Unfortunately, we cannot provide exchanges for international online purchases. However, you are able to return your items to us for a refund and then place a new order instead.

Please note that certain categories of products cannot be returned. See our Non-Returnable Items section below for further information.

Returns for Roman Store Purchases

We hope that you love everything you buy from us. However, if this is not the case, we promise to refund or exchange any item you are unhappy with—provided you return it to us in a saleable condition, with all tags attached, within 30 days of the date you purchased your items.

To return your items to a store, simply bring your items (along with proof of purchase) to any Roman store. We will offer you a free exchange for your items, or refund you on a gift card.

Please note that certain categories of products cannot be returned. See our Non-Returnable Items section below for further information.

Returns for Purchases From Next, Amazon or Another Third Party

If you have purchased your items from Next, Amazon or another third party, you will need to follow the instructions provided by them in order to return your items. We are unable to provide returns services for items purchased from third parties.

How Long it Will Take to Get Your Refund

We aim to process returns as quickly as possible. If you have returned your items by post for a refund, you should typically receive the money back into your bank account within 5 working days of us receiving your return. However, during particularly busy periods, it can take up to 14 working days to process your refund.

For items returned to a Roman store, you will receive the value of your return immediately once accepted.

Please contact us if you have a question about your refund.

How to Track a Return by Post

For UK orders, when you return your items at your nearest Royal Mail post office, they will provide you with a tracking code and instructions which you can use to check the status of your return through their Track and Trace service.

For international returns, we strongly recommend you use a recorded delivery service and keep proof of postage. Your parcel is your responsibility until it reaches us, and we cannot accept liability for goods that get lost or damaged in transit back to us.

If you’ve lost your tracking code, we may be able to track your return; please contact us for further assistance.

Non-Returnable Items

Any items you would like to return must be in their original condition, with all tags attached. For any items that have been worn or no longer have their tags, we may not be able to provide a refund or exchange. Alternatively, we may only be able to provide a refund on a gift card.

For hygiene reasons, we are unable to provide returns services on the following types of items:

  • Face masks
  • Lingerie/underwear
  • Earrings
  • Hats, fascinators and other headwear.

We are also unable to provide in-store returns services for the following types of items; these must be returned by post:

  • Beauty and bath products
  • Bedding
  • Throws/blankets
  • Homeware
  • Shoes
  • Accessories.

Your consumer statutory rights are not affected.

We are also unable to provide refunds for funds that are on a Roman gift card.