We hope that you love everything you buy from us. However, if this is not the case, we promise to refund or exchange any item you are unhappy with—provided you return it to us in a saleable condition, with all tags attached, within 60 days of the date shown on your despatch note.
You can return your items by post, using the pre-paid return label contained within your order. Alternatively, you can also take your items purchased online to a Roman store to receive an exchange or refund on a gift card.
Please note that certain categories of products cannot be returned. See our Non-Returnable Items section below for further information.
How to Return Your Items by Post for a Refund or Free Exchange
To return your items by post, you can use the pre-paid return label on your despatch note. Securely re-package your items in the bag we delivered them in (making sure to include your despatch note with completed returns information inside it) and attach the pre-paid return label to the package, over the top of the original delivery label. You can then take your items to your nearest Royal Mail post office.
Please note that when returning items for a refund, a £3 fee will be deducted from your return to cover postage costs. Unlike other online retailers, we offer free UK delivery 365 days a year with no minimum spend and also offer free size exchanges or a free return if item is faulty on all orders. You are able to purchase from us without ever having to pay for delivery, and return as many items from as many orders as you like, for the single cost of £3 deducted from a single order’s refund.
How to Return Your Items to a Store
To return your items to a store, simply bring your items (along with proof of purchase) to your nearest Roman store, within 60 days of the date shown on your despatch note. We will offer you a free exchange for your items, or refund you on a gift card.
Please note that only Roman stores are able to provide in-store returns for online purchases; Roman retail concessions are unable to provide returns services for online purchases. If you are unsure whether you can return your items to a Roman store, please contact the store using the details found on our store locator page.
We are also unable to provide in-store returns for online purchases which were paid for using Klarna; these must be returned by post.
Unfortunately, we can only reimburse the value of your return onto a gift card for online purchases which are returned to a store; we are unable to provide cash refunds.